Welcome to "https://www.weski.co.uk"(the “Website”), an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by WeTrip Ltd, a company registered in Israel with company number 51-537598-8 at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319 (“WeTrip“, the “Company”, “us” “we”, “our”).
For the purposes of these Website Terms of Service and Use (the “Website Terms“) “you“ and “your“ refers to the persons accessing this Website (including persons who access this Website on behalf of other persons).
Please read carefully the following Website Terms as they constitute a binding agreement between you and us and spell out your rights and responsibilities regarding your use of the Website. Given the role of the Website in making the Travel Services available to you, your obligations under these Website Terms are to both WeTrip, its owner and operator, and WeSki, its user, jointly.
By accessing or using the Website or booking Travel Services through the Website you agree to these Website Terms. If you do not agree to these Website Terms, you may not access or use the Website in any way.
Your contact with us
If you are contacting us from Israel you can reach us by post at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319, by email at email@example.com or by telephone at +972 (0)77 995 5888.
If you are contacting us from the United Kingdom you can reach us by post at 8 Ottley Drive, London, United Kingdom, SE3 9YL , by email at firstname.lastname@example.org 1 or by telephone at +44 (0)20 3807 0040.
Sharing on facebook
You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by Facebook's terms of service, not these Website Terms. You are solely responsible for complying with Facebook's terms of service.
If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Website Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.
Our mailing address is email@example.com
You may contact us by postal mail using the address above, by email to firstname.lastname@example.org, or by telephone at 020 3807 0040.
Sharing on Facebook
You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by its own terms of service, not these Terms. You are solely responsibility for complying with those terms of service.
If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.
Registration and User Account
You must submit only true, accurate and complete details when registering to the Website.
You are solely responsible and liable for all activities performed with or through your User Account. To prevent unauthorised use, keep your password confidential and do not share it with any third party. If you know or suspect that your access to this Website or your User Account is no longer secure for any reason you must promptly change your User Account password.
You are prohibited from selling or transferring your User Account or making it available to anyone else. You are fully accountable for any outcome that may result from your failure to provide true, accurate and complete details in the course of the registration process.
Consent to receive commercial messages
By signing-up to the Website with a User Account, you show your intention to use our services. Unless you indicate otherwise at the time by clicking the "opt out" box, you give us your consent for the time being to send you updates on similar products and services which we 2 provide. You will also have the opportunity to opt in to receiving updates from us about products and services offered by some of our or WeSki's selected partners. At any time, you may withdraw your consent and unsubscribe from such marketing messages. The methods though which you may unsubscribe will be detailed in the marketing messages which we send you.
Subject to these Website Terms, you may use the Website to search for and book Travel Services with WeSki, to view the availability of WeSki's services and to transact business with WeSki and for no other purpose. While using the Website, you must refrain from –
Links and ads
The Website may contain links to content published on other websites or external sources, provided by third parties. We do not operate, or monitor these websites and content. You may find the content posted there not suitable to your requirements, objectionable, annoying, improper, unlawful or immoral.
By linking to a particular website, we do not endorse, or sponsor its content, or confirm its accuracy, authenticity, reliability, validity, integrity, or legality. We are not responsible for such third party websites or content, or their availability, or for any transactions made between you and such third party websites.
We may present paid advertisement on behalf of interested vendors on the Website. By clicking the advertisements you may be redirected to a website of the advertiser or receive other messages, information or offers from the advertiser. We are not responsible for the practices of the advertiser, or the content of its website, information, messages or offers. You are responsible for all communications with advertisers and to all transactions you conclude with them.
You may post a link to the home page of the Website on other websites and on social media, subject to the Website use and Intellectual Property provisions of these Website Terms, and only if you agree to remove the link immediately if we ask you to, for any reason. You may not post links to any page of the Website other than the home page.
All rights, title and interest in and to the Website and its contents, appearance, organization and layout, underlying software code and underlying data, including the under in all parts of the world, are the exclusive property of the Company and our licensors. This includes without limitation, patents, utility models, copyrights, database rights, trademarks, trade names, service marks, trade secrets and all other registered and unregistered intellectual property rights and any goodwill associated therewith.
Unless otherwise authorised by us in advance you must not copy, distribute, display or perform publicly, make available to the public or communicate to the public, sublicense, decompile, disassemble, reduce to human readable form, execute publicly, make available to the public, adapt, make commercial use of, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of the Website or any part thereof (including its content, underlying software code or underlying data), in any way or by any means.
You may not use any name, mark, logo or domain name that is confusingly similar to our marks, logos and Internet domain names. You must refrain from any action or omission that may dilute or damage our goodwill or reputation.
Changes and Availability
We may, at any time and without prior notice change the layout, design, scope, features, contents or availability of the Website.
We may revise these Website Terms, in whole or in part, at any time by putting you on notice of the amended Website Terms, either by placing a prominent notice on the Website and or by alternative means. The revised Website Terms will be effective from the date and time of such notice. Your continued use of the Website after the effective date of the amended Website Terms constitutes your consent to the amended Website Terms.
Termination and suspension
The Company may at any time, in its sole discretion, temporarily or permanently discontinue or suspend the operation of the Website and its business. The Company is not obliged to give any notice prior to such discontinuation or suspension, and these Website Terms shall terminate upon our permanent discontinuation of the operation of the Website and its business.
We may temporarily or permanently deny, limit, suspend, or terminate your User Account and block your access to the Website if we or WeSki have reason to believe that -
You may terminate these Website Terms by providing us a written notice of termination, at which point you will cease to use your User Account and the Website.
The following sections shall survive termination of these Website Terms: Intellectual Property, Disclaimers and Limitation of Liability, Indemnification, Governing Law and Disputes.
Disclaimers and Limitation of Liability
Other then the warrenties mandated by law or otherwise expressly presented on the website
To the greatest extent permissible under law
Nothing in these Website Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.
You agree to indemnify and hold the Company and WeSki and their respective managers, directors, shareholders, employees, sub-contractors, agents and anyone acting on their behalf, harmless in respect of any claim, demand, damage, loss, loss of profit, payment, settlements or expense they incur (including attorney’s fees and legal expenses) in connection with your breach of these Website Terms, your use of the Website, or your violation of any right of a third party in connection with the Website.
Governing Law and Disputes
Regardless of your place of residence or where you access or use the Website from, these Website Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, excluding any otherwise applicable rules of conflict of laws, which would result in the application of the laws of a jurisdiction other than England and Wales.The parties submit to the exclusive jurisdiction of English courts over any dispute, claim or controversy arising from, or in connection with, the Website and its use and with respect to any matter relating to the validity, applicability, performance or interpretation of these Website Terms. You and the Company, each hereby expressly consents to personal jurisdiction in England and expressly waive any right to object to such personal jurisdiction or the non-convenience of such forum.Notwithstanding the foregoing, any claim by the Company against you pursuant to the indemnity clauses of these Website Terms, may be brought in the court in which the third party claim that is the subject of the indemnity, was lodged against the Company.
Whenever used in these Website Terms, the term “Including“, whether capitalized or not, means without limitation to the preceding phrase. All examples and all “i.e.“ and “such as“ notations, indicate an illustration, by way of example only, of the preceding phrase, without limiting its generality.
These Website Terms constitute the entire agreement between you and us concerning the subject matter herein, and supersede all prior and contemporaneous negotiations and oral representations, agreements and statements.
Failure on our part to demand performance of any provision in the Website Terms shall not constitute a waiver of any of our rights under the Website Terms.
You may not assign, transfer or delegate your rights or obligations under the Website Terms without our prior written consent. Any attempted or actual assignment, transfer or delegation by you, without our prior consent, shall be null and void. Where necessary due to a merger, acquisition, change of control or the sale of all or substantially all of the Company’s equity or assets, Company may, upon notice to you, assign, transfer and delegate these Website Terms, in their entirety, including all of its rights, performance, duties, liabilities and obligations contained herein. With such assignment, transfer and delegation, Company is irrevocably released from all its duties, liabilities and obligations herein.
The section headings in the Website Terms are included for convenience only and shall take no part in the interpretation or construing of the Website Terms.
If any provision of the Website Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law, to reflect, as closely as possible, the original intention of that provision, and the remaining provisions of the Website Terms shall continue to remain in full force and effect.
Welcome to "https://www.weski.co.uk"(the “Website”), an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). WeTrip Ltd, a company registered in Israel with company number 51-537598- 8 at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319, own and operate the Website (“WeTrip“). WeTrip is a joint “data controller“ under the UK Data Protection Act 1998 (as amended or replaced) of any personal information collected through the Website or in connection with the Travel Services WeSki offer through the Website.
Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obliged to provide us with this information, but we do need it to allow you to use the Website and to book Travel Services on your behalf.
This Policy should be read with WeTrip's Website Terms of Service and Use (the “Terms“), and forms a part of them. Please refer to the Terms for more information about how the Website operates. This Policy will also be followed by WeSki in connection with the Travel Services you book though the Website.
Information you actively provide us
Only registered users may book Travel Services from WeSki, on the Website. You may register by providing the personal information we request for registration, which includes your name, email, mobile phone number, address, gender and date of birth. You may also register by using your account on Facebook and then providing us supplementary information including: name, profile picture and email address.
Registration with a social network account
If you choose to register with your Facebook account, you are allowing us access to retrieve your profile information from Facebook. We can only access the information that Facebook makes available by default to third parties like us.
Consent to use your social network information
By registering to the Website using your Facebook account, you agree to share information from your Facebook account (including personally identifiable information including your name, profile picture and email address) with us for the purposes provided in this Policy.
Information we collect when you book Travel Services
When you book Travel Services with WeSki, we may ask that you provide additional information, such as nationality, passport number, passport expiry date and date of birth. In the course of booking, you may also voluntarily provide additional information regarding specific needs or requirements you may have when travelling, such as information revealing your health (pregnancy, medical condition, dietary requirements, any additional assistance you require etc.), and or other information which may indicate your personal or private affairs, such as information revealing your religion, ethnicity, sex life or orientation (for example you might request certain foods which would indicate your religion, or ask for hotel or bar recommendations which might indicate your sexual orientation).
When you book Travel Services with WeSki for other people in your group, you will be asked that you provide personal information regarding those other people, such as their names, gender, dates of birth, passport numbers, etc. Before you provide such information, you must lawfully obtain the consent of all those travelling with you to provide us the information for the purposes described in this Policy.
When you book Travel Services with WeSki, your payment information will be collected (such as your bank account details, payment card, Paypal details or other method of payment) and processed through a third party billing provider.
When you submit an inquiry or customer-service request, you may provide additional personal details depending on the inquiry or request.
Information we automatically collect
Analytics - We use third party analytics and advertising tools to collect information pertaining to your activities on the Website. This includes the information or content that you opened, viewed or clicked on, your session durations, the web pages you accessed, the Internet Protocol (IP) address through which you accessed the Website and the city or town where the computer you used to access the Website is located. For more information, please see the ‘cookies’ section of the Policy, below.
We do not knowingly or intentionally collect information about children who are under 13 years of age except for information which is provided by the parents or legal guardians of such children. Information which parents or legal guardians may give us includes for example name, date of birth and age, passport number and expiry date and any special requirements for those children which would assist WeSki to provide the Travel Services.
We may use the information we collect for the following purposes:
We may share the information outlined in this Policy, with others, in any of the following instances:
We may use the information we collect, as outlined above, to compile anonymized or aggregated information. We may share, sell or otherwise communicate and make available such anonymized or aggregated information to any other third party, at our sole discretion. However, we will not knowingly or intentionally share information that can be reasonably used to reveal your identity without your consent or in accordance with this Policy or as permitted by applicable law.
We may store and process information in various locations throughout the globe, including through cloud services. The laws in those other countries may provide a lesser degree of data protection than the laws of your own country. You agree to the transfer of your information to such other countries for the purpose of processing as described in this Policy, including through cloud services.
Various types of cookies and other types of web trackers are used in this Website, to help administer and operate it and to deliver more relevant content and ads more effectively.
These trackers are used for the following main purposes:
If you wish to block cookies, you may do so through your browser’s settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information.
For information about opting-out of Google Analytics cookies, click here. For information about opting-out of cookies Google uses for advertising, click here. Please also bear in mind that disabling cookies may adversely affect your user experience on the website.
We implement appropriate measures to reduce the risks of damage, loss of information and unauthorized access or use of information. These measures do not provide absolute information security. Therefore, it is not guaranteed and you cannot expect that the Website will be immune from information security risks.
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.
We may change this Policy. We will notify you of such changes by displaying a notice on the Website. Your continued use of the Website constitutes your acknowledgement of and consent to the amended Policy. If you do not consent to the amended Policy, please stop using the Website. We may also terminate your account and block your access to, and use of, the Website if you indicate that you do not agree with this Policy.
Under the UK Data Protection Act 1998, you may request a copy of any personal data about you held by us, or request us to delete your data. We will not charge you a fee for such requests. Requests must be in writing and must contain the following:
You must also provide:
You also have the right to ask us not to process your personal data for marketing purposes. We will usually inform you at the time of collecting your data if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the email address below.
Your requests need to be sent to us the email addresses specified in the next section of this Policy.
You may contact us with any questions or comments, at: email@example.com
WeTrip Limited is a company registered in Israel with company number 51-537598-8 at 53 Be'eri St, Tel Aviv-Yafo 6423319, Israel (the “Company”, “us”, “we”, “our”). Our mailing address is firstname.lastname@example.org. You may contact us by post, email or phone, as provided in Section 16: 'Contacting Us.'
"https://www.weski.co.uk"(the “Website”), is an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by the Company and is used to display, offer for sale and sell Travel Services.
For each of the Travel Services presented on the Website, we will provide detailed information on the Website’s relevant webpages and throughout the booking process. The prices presented on the Website and the availability of the various Travel Services presented on the Website are all subject to frequent changes.
The images presented on the Website with respect to the Travel Services are provided to us by the third party providers of the individual travel services that make up the Travel Services. There may be differences between the images shown and the actual appearance of the respective Travel Services.
Travel Services presented on the Website do not constitute an expression of our opinion regarding the quality of the Travel Services or their suitability to you, your needs and expectations.
Please read carefully the following Terms of Sale, which constitute a binding agreement between you and us and set out your rights and responsibilities regarding the Travel Services you book from us. The contractual terms of our agreement apply between you and us because you have chosen a to buy a package holiday with us (hereafter, a “holiday”) which is a ‘package’ within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 and will enjoy the benefits conferred by it.
The Terms of Sale and Website Terms form the complete contractual framework of your booking of Travel Services through the Website, and where appropriate, will together be referred to as “Terms.“ They substitute all other oral or written representations, agreements, understandings or arrangements between the relevant parties to them on the matters covered in them.
By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.
For the purposes of these Terms “you“ and “your“ refers to the persons accessing this Website and / or wishing to buy or buying Travel Services through it from us. Where the context permits, reference to “you” and “your” will include you and all persons in your party travelling on this booking.
We would also advise that you read our Recommendations in relation to travel documents; vaccinations; travel alerts and warnings; and travel insurance.
Your holiday booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Unless otherwise expressly indicated, the particulars of Travel Services you booked are merely a request which does not bind the Company until the booking is confirmed by the relevant Travel Service Providers, and subsequently by the Company (hereafter, the ”Confirmation Receipt”) (please see section 2: 'Your holiday contract'.)
We will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations, whether you book alone or as a group. To book as the lead name you must be 18 years old at the time of booking and possess the legal capacity and authority to book the Travel Services with us. It is your responsibility to ensure the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, for example schedule changes or copies of booking confirmations.
It is also your responsibility to notify us (a) prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is disabled or is otherwise a person with reduced mobility - for example have difficulty in walking 500 metres; and (b) at any time from the time of booking until 48 hours prior to the flight’s departure if (i) any person travelling on the booking is no longer disabled or has otherwise become a person with reduced mobility or (ii) if a person previously reported as disabled or to otherwise be a person with reduced mobility does no longer fall into either category. Be advised that whilst we would use our reasonable endeavours to accommodate the needs of a person who has booked a Travel Service with us but subsequently became disabled or otherwise a person with reduced mobility, this may not be possible in all circumstances. For example, the aircraft which is to operate the flight element of the booking may not be structurally suitable due to its size or the size of its doors to carry the person in question. If this were to happen, we will do our best to offer a suitable alternative Travel Service but, if this is not possible, or if the person chooses not to accept an alternative we are able to offer, we will treat that as a request to remove that person from the booking pursuant to Section 6 provided however, that the Administrative Fee charged for such changes shall be waived in this instance.
You are responsible for confirming your flight according to the instructions provided on your flight ticket prior to departure.
It is a requirement of your booking with us that you and all other members of your party, including infants and children, have adequate holiday insurance. Any person under the age of 18 years must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained at the time of booking.
At the time of your booking, there may be some arrangements that cannot be confirmed straight away, for example bespoke tours . In this situation we may still issue a Confirmation Receipt., and a contract for the outstanding arrangements, which have not been confirmed on that receipt, will only be made when we have sent you written confirmation that those additional arrangements have been completed. If any change is required to any of the details discussed at the time of booking but before the Confirmation Receipt is issued, we will notify you promptly of such change, including a change to the total price (if any).
We reserve the right to correct any obvious error on the Confirmation Receipt, as soon as we become aware of it, and in any event within 7 days of issuing the Confirmation Receipt or, if your departure is within 7 days, no later than 24 hours before you go.
Your holiday contract
A contract will exist as soon as we issue our Confirmation Receipt. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts, which you agree to have exclusive jurisdiction. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so, but not to any other law and/or jurisdiction.
The Confirmation Receipt will be sent to you within 3 days of payment of the holiday price being accepted by us. The Confirmation Receipt will contain lead names; flight times; flight numbers; departure and arrival airports; name of the air carrier; name and location of accommodation; other ground arrangements; total price of the package and a unique reference number of the relevant ATOL Certificate (please see section 3: 'Financial protection' for further information). You must contact us straight away if there is something that you need to correct, or if you do not receive a Confirmation Receipt within 3 days of payment of your holiday price.
Your financial protection
We provide full financial protection for our package holidays through our Air Travel Organiser’s Licence number . When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (if applicable) or your credit card issuer, where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Your Holiday Price
All prices advertised on the Website are accurate at the date published, but we reserve the right to alter the prices of any of the holidays shown on our Website from time to time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Air Passenger Duty ("APD") is payable by passengers departing from UK airports. APD is included in the price of your holiday and is calculated on the basis of an economy seat.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, and exchange rates may mean that the price of Travel Services may increase after you have booked with us. We reserve the right to increase the price of your holiday after you have booked to reflect these changes in costs. However, no change will be made to the price of your Travel Services within 30 days of the departure date stipulated on the Confirmation Receipt. In the event we change the price of your booking, we will issue an amended Confirmation Receipt.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of the Travel Services you have booked with us, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission, if applicable. If this means that you have to pay an increase of more than 10% of the price of the Travel Services you have booked with us, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
Should you decide to cancel, you must do so within 14 days from the date on your Confirmation Receipt. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you after deducting an administration charge of £1 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you purchase your holiday through a travel agent, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
Payment Of Your Booking Price
When you make your booking you will be required to pay the full amount of the holiday price as specified by us or, if applicable, your travel agent when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book. Payment can only be made via the payment methods available and supported by us at the time of your booking.
Once you receive your Confirmation Receipt, the holiday price will not be refunded in the event of cancellation except in the circumstances specified in Sections 4 or 8 or as otherwise required by law.
If the holiday price is not paid in time, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the holiday price, in accordance with the scale in section 7: If You Cancel Your Holiday.
The price of your travel arrangements are calculated using exchange rates quoted on the day of your booking.
If You Change Your Booking
If, after our Confirmation Receipt has been issued, you wish to make a minor change to your booking, for instance, correcting misspelling or inaccuracies in a person's name, or if we disagree with something that is patently incorrect with the information contained therein, then this may be subject to a fee or cancellation of the booked flight altogether, depending on the policy of the air carrier you are due to travel with, however, we will make you aware of such risk at the time of booking. . If you are unsure, then please check with us at the time of booking.
If, you wish to change your travel arrangements after our Confirmation Receipt has been issued, in any way other than as expressed above, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Some arrangements cannot be removed or changed once they have been added to your booking for example transfers or flight options, and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Certain additional services so added may also be non- refundable. We will make this clear when you book those arrangements with us.
When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Where accommodation is priced according to the number of people staying there, and your party size changes, we will recalculate your booking cost based on the new number of people going, and this may increase the cost per person. This extra cost is not a cancellation charge, and it is not normally covered by insurance, however, please check with your insurance provider.
Any request for changes to be made must be in writing from the person who made the booking or, if applicable, your travel agent. You will be asked to pay an ‘Alteration Fee’ of £50 per request of change, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
If you are prevented from travelling then you can transfer your booking to another person, provided that the following conditions are met:
If you transfer your holiday within 14 days to departure, we reserve the right to charge an Alteration Fee to make the appropriate changes to the booking. Payment of the Alteration Fee will be required at the time the transfer is requested. A new Confirmation Receipt will be issued in the name of the new person. The new person, and you should they fail to pay, will be responsible for the payment of any balance due and made known to the new person. Please bear in mind that certain airlines and other transport providers treat such changes as a cancellation and charge accordingly, and sometimes up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or, if applicable, your travel agent must be received either by email at: email@example.com, or by hand delivery to our office at: 3 Conningham Court, 17 Dowding Drive, London SE9 6AY. The notification must indicate the details of your booking and that you request to cancel it. Once your booking has been cancelled you will receive a cancellation receipt within 14 days. If you do not receive such cancellation receipt, then please contact us as soon as the 14 day period has expired. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
|Period before departure in which you notify us||Cancellation charge|
|70 days or more||30% of the holiday cost|
|69 to 63 days||40% of holiday cost|
|62 to 33 days||60% of holiday cost|
|32 to 15 days||90% of holiday cost|
|14 to 0 days||100% of holiday cost|
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.
If We Change or Cancel Your Holiday
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a major change to your holiday, we will inform you or, if applicable, your travel agent as soon as reasonably possible if there is time before your departure. Examples of major changes include a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours, and a change of UK departure airport. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below).
These options do not apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that airlines referred to in the Website may be subject to change.
Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay any outstanding amount. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).
Insurance: If we cancel or make a major change and you accept a refund, we will not be liable for your travel insurance premiums if you are unable to transfer or reuse your policy.
Compensation: If we cancel or make a major change that you do not accept, we will pay compensation as detailed below. Where the major change or cancellation arises due to reasons of force majeure, then compensation is not payable. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|Period before departure in which we notify you||Amount you will receive from us per person|
|84 days or more||£0|
|83 to 29 days||£10|
|28 to 15 days||£20|
|14 to 8 days||£30|
|7 to 0 days||£40|
Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.
If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (for example your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are on holiday and this may affect your rights under this contract.
If a compliant cannot be amicably settled, you can use ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute and available from www.abta.com.
Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
Our liability, except in cases involving injury, illness or death (please see section 11: Personal Injury), shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
You can ask for copies of the transport contractual terms, or the international conventions, by writing to us.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in section 8. If any payments to you are due from us, any payment made to you by the airline will be deducted.
This clause does not apply to any separate contracts that you may enter into with third parties for excursions or activities whilst on holiday. Please see section 14 for more detail.
If, whilst on holiday, you suffer injury, illness or death directly as a result of the services purchased from us, we may make a payment to you for your loss. . You will not be entitled to payment if the injury, illness or death was: (a) caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care, or (b) caused by your own actions and fault. Any payment made by us will be in line with what you would expect under English law in an English court.
You should follow the procedure as required for a complaint, set out in section 9. In addition, you must include in your letter of complaint, a letter about your injury or illness from your doctor and transfer to us any rights you have against the supplier or any other person. You should cooperate fully with us if we or our insurers want to enforce those rights, and any payments we make may be limited in accordance with international conventions.
You agree to transfer your rights to us to claim against the individual third party suppliers, in the event that they caused your injury, illness or death, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Any recovery of costs received from the supplier will first be used to reimburse us for the amount we paid you, plus our costs. If there is any extra money remaining, we will give this to you.
Prompt assistance whilst on holiday
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Conduct While Travelling
If we, or our third party suppliers or another person in authority, believes your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, likely to damage property, upset, annoy, disturb, or put any other traveller or our staff in the UK in any risk or danger, then we reserve the right to refuse to accept you as a customer or continue dealing with you.
If, for reasons of your behaviour and conduct, you are prevented from boarding your outbound flight from the UK, then your booking will be treated as if it was cancelled by you, and you will be required to pay cancellation charges (see section 7). If you are prevented from boarding your return flight back to the UK for reasons of disruptive behaviour, then it is your responsibility to find alternative arrangements to return home. Any other members of your group who cannot or will not travel without you, will also be required to find alternative travel arrangements. We will not be liable for any refund, or compensation or any costs or expenses you or other members of your group incur.
If an airline refuses carriage of you because of your disruptive behaviour, then the airline can pass your details, as well as the reason for refusal of carriage, to other airlines for information and safety reasons. This could cause difficulties for any future bookings with other airlines, as well as with us.
Where your behaviour and conduct is found to be unacceptable, no refunds or compensation will be paid to you and we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. This can include the repair or replacement of lost or damaged property, compensating all those that are affected by your behaviour, and the costly expense of diverting the aircraft to remove you from the aircraft. Criminal proceedings may also be instigated.
If you are contacting us from Israel you can reach us by post at: 53 Be'eri St, Tel Aviv-Yafo 6423319, Israel, by email at: firstname.lastname@example.org or by telephone at: +972 (0)77 995 5888.
If you are contacting us from the United Kingdom you can reach us either by post at our local agent's office: 8 Ottley Drive, London, United Kingdom, SE3 9YL, but please address any correspondence to WeTrip Limited, C/O WeSki Limited, or by email at: email@example.com or by telephone at: +44 (0)20 3807 0040.