Book Your Tailor Made Ski Holiday | Ski Packages | WeSki

the fine print

  • Terms of Service

  • Welcome to "https://www.weski.co.uk"(the “Website”), an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by WeTrip Ltd, a company registered in Israel with company number 51-537598-8 at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319 (“WeTrip“, the “Company”, “us” “we”, “our”).

    For the purposes of these Website Terms of Service and Use (the “Website Terms“) “you“ and “your“ refers to the persons accessing this Website (including persons who access this Website on behalf of other persons).

    Please read carefully the following Website Terms as they constitute a binding agreement between you and us and spell out your rights and responsibilities regarding your use of the Website. Given the role of the Website in making the Travel Services available to you, your obligations under these Website Terms are to both WeTrip, its owner and operator, and WeSki, its user, jointly.

    By accessing or using the Website or booking Travel Services through the Website you agree to these Website Terms. If you do not agree to these Website Terms, you may not access or use the Website in any way.

    Your contact with us

    If you are contacting us from Israel you can reach us by post at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319, by email at contact@goweski.com or by telephone at +972 (0)77 995 5888.

    If you are contacting us from the United Kingdom you can reach us by post at 8 Ottley Drive, London, United Kingdom, SE3 9YL , by email at contact@goweski.com 1 or by telephone at +44 (0)20 3807 0040.

    Sharing on facebook

    You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by Facebook's terms of service, not these Website Terms. You are solely responsible for complying with Facebook's terms of service.

    Privacy

    We respect your privacy. Click here here to read our current Privacy Policy. It forms an integral part of these Website Terms.

    Minors

    If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Website Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.

    Our mailing address is contact@goweski.com

    You may contact us by postal mail using the address above, by email to contact@goweski.com, or by telephone at 020 3807 0040.

    Sharing on Facebook

    You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by its own terms of service, not these Terms. You are solely responsibility for complying with those terms of service.

    Privacy

    We respect your privacy. Click here to read our current Privacy Policy. It forms an integral part of these Terms.

    Minors

    If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.

    Registration and User Account

    Only registered users who have signed-up to the Website with a user account (“User Account”) may book Travel Services with WeSki. You may register by providing the personal information we request for registration. You may also register by using your account on Facebook and then providing us supplementary information. More information about these options is detailed in our Privacy Policy.

    You must submit only true, accurate and complete details when registering to the Website.

    You are solely responsible and liable for all activities performed with or through your User Account. To prevent unauthorised use, keep your password confidential and do not share it with any third party. If you know or suspect that your access to this Website or your User Account is no longer secure for any reason you must promptly change your User Account password.

    You are prohibited from selling or transferring your User Account or making it available to anyone else. You are fully accountable for any outcome that may result from your failure to provide true, accurate and complete details in the course of the registration process.

    Consent to receive commercial messages

    By signing-up to the Website with a User Account, you show your intention to use our services. Unless you indicate otherwise at the time by clicking the "opt out" box, you give us your consent for the time being to send you updates on similar products and services which we 2 provide. You will also have the opportunity to opt in to receiving updates from us about products and services offered by some of our or WeSki's selected partners. At any time, you may withdraw your consent and unsubscribe from such marketing messages. The methods though which you may unsubscribe will be detailed in the marketing messages which we send you.

    Website use

    Subject to these Website Terms, you may use the Website to search for and book Travel Services with WeSki, to view the availability of WeSki's services and to transact business with WeSki and for no other purpose. While using the Website, you must refrain from –

    • Breaching these Website Terms or any other applicable rules and instructions that we may provide with respect to the Website;
    • Making an unauthorised, false or fraudulent booking;
    • Interfering with, burdening or disrupting the functionality or appearance of the Website;
    • Breaching the security of the Website or publicly identifying any security vulnerabilities in it;
    • Circumventing or manipulating the operation or functionality of the Website, or attempting to enable features or functionalities that are otherwise disabled, inaccessible or undocumented in the service;
    • Sending automated or machine generated queries;
    • Using robots, crawlers and similar applications to collect and compile content from the Website or send data to the Website including for the purposes of competing with the Website, or in such ways that may impair or disrupt the Website’s functionality;
    • Impersonating any person or entity, or making any false statement pertaining to your identity, employment, agency or affiliation with any person or entity;
    • Collecting, harvesting, obtaining or processing personal information of or about other users of our Website;
    • Causing an unreasonable or disproportionately large load to be imposed on this website or related infrastructure;
    • Permitting any automatic registration, logging in or access to any User Account or any other part of the Website;
    • Linking to the Website from web pages or applications that contain pornographic content or content that encourages racism or wrongful discrimination or might otherwise impact negatively on our reputation or goodwill, or from web pages or applications which imply that the Company endorses products or services without our prior permission;
    • Engaging in any activity that constitutes a criminal offense or gives rise to civil liability under applicable laws.

    Links and ads

    The Website may contain links to content published on other websites or external sources, provided by third parties. We do not operate, or monitor these websites and content. You may find the content posted there not suitable to your requirements, objectionable, annoying, improper, unlawful or immoral.

    By linking to a particular website, we do not endorse, or sponsor its content, or confirm its accuracy, authenticity, reliability, validity, integrity, or legality. We are not responsible for such third party websites or content, or their availability, or for any transactions made between you and such third party websites.

    We may present paid advertisement on behalf of interested vendors on the Website. By clicking the advertisements you may be redirected to a website of the advertiser or receive other messages, information or offers from the advertiser. We are not responsible for the practices of the advertiser, or the content of its website, information, messages or offers. You are responsible for all communications with advertisers and to all transactions you conclude with them.

    You may post a link to the home page of the Website on other websites and on social media, subject to the Website use and Intellectual Property provisions of these Website Terms, and only if you agree to remove the link immediately if we ask you to, for any reason. You may not post links to any page of the Website other than the home page.

    Intellectual Property

    All rights, title and interest in and to the Website and its contents, appearance, organization and layout, underlying software code and underlying data, including the under in all parts of the world, are the exclusive property of the Company and our licensors. This includes without limitation, patents, utility models, copyrights, database rights, trademarks, trade names, service marks, trade secrets and all other registered and unregistered intellectual property rights and any goodwill associated therewith.

    Unless otherwise authorised by us in advance you must not copy, distribute, display or perform publicly, make available to the public or communicate to the public, sublicense, decompile, disassemble, reduce to human readable form, execute publicly, make available to the public, adapt, make commercial use of, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of the Website or any part thereof (including its content, underlying software code or underlying data), in any way or by any means.

    You may not use any name, mark, logo or domain name that is confusingly similar to our marks, logos and Internet domain names. You must refrain from any action or omission that may dilute or damage our goodwill or reputation.

    Changes and Availability

    We may, at any time and without prior notice change the layout, design, scope, features, contents or availability of the Website.

    We may revise these Website Terms, in whole or in part, at any time by putting you on notice of the amended Website Terms, either by placing a prominent notice on the Website and or by alternative means. The revised Website Terms will be effective from the date and time of such notice. Your continued use of the Website after the effective date of the amended Website Terms constitutes your consent to the amended Website Terms.

    Termination and suspension

    The Company may at any time, in its sole discretion, temporarily or permanently discontinue or suspend the operation of the Website and its business. The Company is not obliged to give any notice prior to such discontinuation or suspension, and these Website Terms shall terminate upon our permanent discontinuation of the operation of the Website and its business.

    We may temporarily or permanently deny, limit, suspend, or terminate your User Account and block your access to the Website if we or WeSki have reason to believe that -

    • You have breached these Website Terms; or
    • You performed any act or omission that violates any applicable law, or is harmful or may be harmful to us or any other third party, including but not limited to other users of the Website.

    You may terminate these Website Terms by providing us a written notice of termination, at which point you will cease to use your User Account and the Website.

    The following sections shall survive termination of these Website Terms: Intellectual Property, Disclaimers and Limitation of Liability, Indemnification, Governing Law and Disputes.

    Disclaimers and Limitation of Liability

    Other then the warrenties mandated by law or otherwise expressly presented on the website

    • The website and its contents are provided on an “as is“ and “as available“ basis without warranty of any kind.
    • We and our officers, directors, shareholders, employees, sub-contractors, agents and affiliates (the “staff“) disclaim all other warranties and representations, either express or implied, with respect to the website, its content and travel services offered on it or booked through it, including, without limitation, any warranties of merchantability, and fitness for a particular purpose, quality, non-infringement, title, value, compatibility, performance, security, accuracy, enhanced goodwill or expected benefits.
    • We do not warrant that (1) the website will be uninterrupted, error-free or will meet your requirements or expectations in any way; or that (2) the website will always be available or free from malwares, computer viruses or other harmful components.

    To the greatest extent permissible under law

    • The company, and its staff shall not be liable to you for any direct, indirect, special, punitive, exemplary, statutory, incidental or consequential damage of whatsoever kind, including loss of profit, or any similar damage or loss, costs, expenses and payments, whether in tort, contract, or in any other form or theory of liability, arising from, or in connection with access to or use of the website, its content and travel services offered on it or booked through it, or any other aspect of these website terms, even if the company is advised of the possibility of such damages;
    • The company’s total and aggregate liability to you for damages, losses or causes of action (whether in tort, contract, or in any other form or theory of liability), arising from, or in connection with the website, its content and travel services offered on it or booked through it, or any other aspect of these website terms, is limited to the amount you actually paid to WeSki for the travel services purchased in the six months preceding the event purportedly giving rise to the damage, loss or cause of action.

    Nothing in these Website Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.

    Indemnification

    You agree to indemnify and hold the Company and WeSki and their respective managers, directors, shareholders, employees, sub-contractors, agents and anyone acting on their behalf, harmless in respect of any claim, demand, damage, loss, loss of profit, payment, settlements or expense they incur (including attorney’s fees and legal expenses) in connection with your breach of these Website Terms, your use of the Website, or your violation of any right of a third party in connection with the Website.

    Governing Law and Disputes

    Regardless of your place of residence or where you access or use the Website from, these Website Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, excluding any otherwise applicable rules of conflict of laws, which would result in the application of the laws of a jurisdiction other than England and Wales.The parties submit to the exclusive jurisdiction of English courts over any dispute, claim or controversy arising from, or in connection with, the Website and its use and with respect to any matter relating to the validity, applicability, performance or interpretation of these Website Terms. You and the Company, each hereby expressly consents to personal jurisdiction in England and expressly waive any right to object to such personal jurisdiction or the non-convenience of such forum.Notwithstanding the foregoing, any claim by the Company against you pursuant to the indemnity clauses of these Website Terms, may be brought in the court in which the third party claim that is the subject of the indemnity, was lodged against the Company.

    General

    Whenever used in these Website Terms, the term “Including“, whether capitalized or not, means without limitation to the preceding phrase. All examples and all “i.e.“ and “such as“ notations, indicate an illustration, by way of example only, of the preceding phrase, without limiting its generality.

    These Website Terms constitute the entire agreement between you and us concerning the subject matter herein, and supersede all prior and contemporaneous negotiations and oral representations, agreements and statements.

    Failure on our part to demand performance of any provision in the Website Terms shall not constitute a waiver of any of our rights under the Website Terms.

    You may not assign, transfer or delegate your rights or obligations under the Website Terms without our prior written consent. Any attempted or actual assignment, transfer or delegation by you, without our prior consent, shall be null and void. Where necessary due to a merger, acquisition, change of control or the sale of all or substantially all of the Company’s equity or assets, Company may, upon notice to you, assign, transfer and delegate these Website Terms, in their entirety, including all of its rights, performance, duties, liabilities and obligations contained herein. With such assignment, transfer and delegation, Company is irrevocably released from all its duties, liabilities and obligations herein.

    The section headings in the Website Terms are included for convenience only and shall take no part in the interpretation or construing of the Website Terms.

    If any provision of the Website Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law, to reflect, as closely as possible, the original intention of that provision, and the remaining provisions of the Website Terms shall continue to remain in full force and effect.

  • Privacy Policy

  • Welcome to "https://www.weski.co.uk"(the “Website”), an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale.

    WeTrip Limited (referred to herein as 'WeTrip', 'we', 'us'or 'our') respects your privacy and is committed to protecting your personal data through our website www.weski.co.uk (the 'Website').

    We own and operate this Website, which we use as an online portal that lets Website visitors ('you') search for and book snow-ski and other package holidays that we have available for sale (collectively, our 'Travel Services'). The Website is used to display, market and promote, offer for sale and sell Travel Services on and through it. Our goal is to provide you with the best possible Travel Services and customer experience – all the personal data that we process is in pursuit of these aims.

    This Privacy Policy (the 'Policy') explains our privacy practices for the services we offer through our Website, including how we look after your personal data when you visit our Website (regardless of where you visit it from) and it tells you about your privacy rights and how the law protects you.

    It is important that you read this Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.

    IMPORTANT INFORMATION AND WHO WE ARE

    Purpose of this Policy

    WeTrip is an online travel company registered in Israel with company number 51-537598-8.

    WeTrip may share personal data collected through this Website with the other companies in its corporate group, including WeSki Limited, registered with company number 10908502 at Devonshire House, 1 Devonshire Street, London W1M 5DR.

    This Policy should be read with WeTrip's Website Terms of Service (the "Terms") and forms a part of them. Please refer to the Terms for more information about how the Website operates. This Policy will also be followed by us in connection with the Travel Services you book though the Website.

    Data controller

    WeTrip is a " controller" under the UK's Data Protection Act 2018 and the EU General Data Protection Regulation 2016/679 (the 'GDPR') (together 'Data Protection Law') of any personal data collected through the Website or in connection with the Travel Services WeTrip offer through the Website.

    Contact details

    Our full details are:

    Full name of legal entity: WeTrip Limited.

    Privacy Manager: David Benzimra.

    Email address: contact.uk@goweski.com(if you are contacting us from Europe) or contact@goweski.com (if you are contacting us from Israel).

    Postal address: Devonshire House, 1 Devonshire Street, London, W1M 5DR (if you are contacting us from Europe) or Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319 (if you are contacting us from Israel).

    Telephone number: +44 (0) 20 3807 0040 (from Europe) or +972 77 99 55 888 (from Israel)

    If you have any questions or complaints please contact us.

    You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk ).

    Changes to the Policy and your duty to inform us of changes

    Please note that this Policy may be updated from time to time, so please remember to check back on a regular basis. This version was last updated on 25 May 2018. When we do make changes to this Policy we will state so on the Website.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    Third-party links

    The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy/notice of every website you visit.

    THE DATA WE COLLECT ABOUT YOU

    Under Data Protection Law, personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in the following broad categories:

    • Identity Data includes details required for registering with the Website, such as first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender, nationality, passport details.
    • Contact Data Data includes email address and telephone numbers.
    • Financial Data includes bank account and payment card details as well as Paypal details or other methods of payment. These details will be processed through a third party billing provider.
    • Transaction Data Data includes details about payments to and from you and other details of products and services you have purchased from us.
    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
    • Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
    • Usage Data includes information about how you use our website, products and services.
    • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

    Aggregated Data

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data has been anonymised and does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    Special Categories of Personal Data

    Data Protection Law recognizes that some categories of personal data are more sensitive than others and therefore greater care must be taken when processing it.

    These Special Categories of Personal Data includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

    In the normal course of registering with the Website and booking our products you are unlikely to be required to provide Special Categories of Personal Data. However, in the course of booking, you may also voluntarily provide additional information regarding specific needs or requirements that could be categorized as 'Special Categories' of Personal Data. This could include, for example, information revealing your health (pregnancy, medical condition, dietary requirements, any additional assistance you require etc.), and/or other information which may indicate your personal or private affairs, such as information revealing your religion, ethnicity, sex life or orientation (for example you might request certain foods which would indicate your religion, or ask for hotel or bar recommendations which might indicate your sexual orientation).

    Children

    We do not knowingly or intentionally collect information about children who are under 13 years of age except when this is provided by the parents or legal guardians of such children. Information which parents or legal guardians may give us includes for example name, date of birth and age, passport number and expiry date and any special requirements for those children which would assist us to provide the Travel Services.

    When registering with our Website for the purposes of booking Travel Services you will be asked to disclose your age. By indicating in your online registration that you are 13 or over, you are acknowledging that for the purposes of Data Protection Law you can give valid consent for us to process your personal data and we shall rely on this representation.

    If you fail to provide personal data

    Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Travel Services). In this case, we may have to cancel the Travel Services you have with us but we will notify you if this is the case at the time.

    HOW IS YOUR PERSONAL DATA COLLECTED

    We use different methods to collect data from and about you, including through:

    Direct interactions

    Only registered users may book Travel Services from us on the Website. You may register by providing Identity, Contact and Financial Data we request for registration.

    Additionally you may provide such personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes subscribing to our Website, submitting inquiries to us and providing us with feedback.

    When you book Travel Services with us for other people in your group, you will be asked that you provide personal data regarding those other people, such as their names, gender, dates of birth, passport numbers, etc. Before you provide such information, you must lawfully obtain the consent of all those travelling with you to provide us the information for the purposes described in this Policy.

    Automated technologies or interactions

    We use third party analytics and advertising tools to collect information about your activities on the Website. This includes the information or content that you opened, viewed or clicked on, your session durations, the web pages you accessed, the Internet Protocol (IP) address through which you accessed the Website and the city or town where the computer you used to access the Website is located. For more information, please see the 'Cookies' section of the Policy, below.

    Third parties or publicly available sources

    We may receive personal data about you from various third parties [and public sources] as set out below:

    • Technical Data from the following parties:
      • analytics providers such as Google based outside the EU
      • advertising networks such as Google based outside the EU
      • search information providers such as Google based outside the EU
    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as ZOOZ based outside the EU.
    • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside or outside the EU.

    Social media

    Like many other organisations, we provide you with an option to register on our Website using your Facebook account. If you choose to register in this way, we will be able to retrieve your profile information from Facebook (including personal data such as your name, profile picture and email address). We will only use this personal data in accordance with this privacy policy, and we can only access the information that Facebook makes available by default to third parties like us.

    You may "share" the details of your booking with your Facebook friends with whom you booked the package. You may also "share" the details of your bookings on your Facebook wall. In these cases, the details of your bookings will be posted on Facebook and viewable by your Facebook friends, Facebook users, or Internet users in general (according to the particulars of your "share").

    Facebook's use of information is governed by Facebook's privacy policy and controlled by it, not by this Policy or us.

    HOW WE USE YOUR PERSONAL DATA

    We will only use your personal data when Data Protection Law allows us to. Most commonly, we will use your personal data in the following circumstances:

    • Where we need to perform the contract we are about to enter into or have entered into with you.
    • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
    • Where we need to comply with a legal or regulatory obligation.
    • In some limited cases we may rely on your consent.

    You have the right to object to marketing communications at any time by contacting us.

    Purposes for which we will use your personal data

    We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the lawful grounds we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/ActivityType of dataLawful basis for processing including basis of legitimate interest
    To register you as a new customer on the Website
    • Identity
    • Contact
    Performance of a contract with you
    To process and facilitate the Travel Services you have booked:
    • Manage payments, fees and charges
    • Procure the services of our suppliers
    • Collect and recover money owed to us
    • Identity
    • Contact
    • Financial
    • Transaction
    • Marketing and Communications
    • Performance of a contract with you
    • Necessary for our legitimate interests (to recover debts due to us)
    To manage our relationship with you which will include:
    • Sending you "service" vouchers, notices and messages related to Travel Services you booked from us
    • Notifying you about changes to our terms or privacy policy
    • Asking you to leave a review or take a survey
    • Handling enquiries that you send to us regarding our Travel Services or the Website
    • Identity
    • Contact
    • Profile
    • Marketing and Communications
    • Performance of a contract with you
    • Necessary to comply with a legal obligation
    • Necessary for our legitimate interests (to keep our records updated; to provide our customers with the best possible service; to study how customers use our products/services)
    To enable you to partake in a prize draw, competition, promotional offer or complete a survey
    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Performance of a contract with you
    • Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
    To administer, protect and improve our business and this Website including:
    • Troubleshooting
    • Data analysis such as collecting statistical information about users' experience, including combining personal data to create pseudonymised user profiles
    • Testing and System maintenance
    • Technical support
    • Reporting and hosting of data
    • Identity
    • Contact
    • Technical
    • Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
    • Necessary to comply with a legal obligation
    To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Technical
    • Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
    • Consent (cookies)
    To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences
    • Technical
    • Usage
    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)
    To make suggestions and recommendations to you about goods or services that may be of interest to you
    • Identity
    • Contact
    • Technical
    • Usage
    • Profile
    • Necessary for our legitimate interests (to develop our products/services and grow our business)
    • Consent
    To comply with our legal obligations
    • Identity
    • Contact
    • Profile
    • Usage
    • Marketing and Communications
    • Technical
    • As required by law
    • Necessary for our legitimate interest to help detect and investigate illegal activities

    Marketing

    We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:

    Promotional offers from us

    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

    You may receive marketing communications from us if:

    • you have requested information from us
    • purchased goods or services from us
    • if you have created an account on our Website or our satellite sites
    • if you have registered your personal data on one of our Apps
    • if you provided us with your details when you entered a competition or registered for a promotion or product announcement

    and if, in each case, you have not opted out of receiving that marketing.

    Third-Party Marketing

    We will get your express opt-in consent before we share your personal data with any company outside the WeTrip group of companies for marketing purposes.

    Opting Out

    You are free to use the options provided in emails we send to you to alter your choices about how we contact you for marketing purposes or to inform us that you no longer wish to receive marketing material (such material sent to you by email contains an "unsubscribe" option that you can click on). These are the quickest and most convenient options. You can also email or call us at any time to change your marketing preferences.

    Please note that where you opt out of receiving these marketing messages we may still hold your personal data for other purposes, such as to administer your account or deliver Travel Services requested by you.

    Cookies

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Section 5 below.

    Change of purpose

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    COOKIES AND OTHER TRACKERS

    Various types of cookies and other types of web trackers are used in this Website, to help administer and operate it and to deliver more relevant content and ads more effectively.

    These trackers are used for the following main purposes:

    • Collect statistical information about your use of the Website, as explained above in the section titled "Information we collect automatically"
    • Collect behavioral information about your surfing on our the Website and other websites which then helps advertisers deliver ads that are more relevant to you (this is known as "retargeting"). These cookies originate from third parties, including Google
    • Authenticate you as a registered user of the Website.

    You can read more about the types of cookies used by Google and its partners and how they use them. You can also read more about how Google uses advertising cookies.

    If you wish to block cookies, you may do so through your browser's settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information.

    For information about opting-out of Google Analytics cookies, click here. For information about opting-out of cookies Google uses for advertising, click here. Please also bear in mind that disabling cookies may adversely affect your user experience on the Website.

    DISCLOSURES OF YOUR PERSONAL DATA

    We may have to share your personal data with the following categories of recipients:

    • Companies in our corporate group: our subsidiaries (any organisation we own or control, and/or any organisation that owns or controls us) and any of their subsidiaries. We may share information for purposes including storage and backup of data, coordination of our group marketing campaigns and for other group administrative functions. These companies will only use your personal data as permitted by this privacy policy.
    • Suppliers, service providers and advisors: third parties who provide a service to us, for example cloud services providers, Google Analytics, other IT or payment processing services, or our legal and professional advisors. These recipients will only be allowed to use your personal data in order to carry out our instructions or as otherwise required by law.
    • Local agents, hotels and travel service providers:we will share personal data required by our local agents, hotels and travel service providers so that they can arrange the Travel Services you request.
    • Purchasers of our business: personal data may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of any such sale.
    • Regulators, law enforcement, and other parties for legal reasons:sometimes we may be under a legal obligation, or have a legitimate interest, to share your personal data with law enforcement agencies, regulators, or other third parties.

    We may provide third parties with aggregate statistical information and analytics about users of our Website or our App, but your personal data will be removed before we do so.

    As far as we can, we require all third parties to respect the security of your personal data and to treat it in accordance with the law.

    INTERNATIONAL TRANSFERS

    We share your personal data within the WeTrip group. If you are based in the European Economic Area (EEA), this will involve transferring your data outside the EEA, to Israel.

    Given the nature of our business and the Travel Services that we provide to you, many of our external third parties with whom we have to share your personal data are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.

    Whenever we transfer your personal data out of the EEA to a destination which has not been deemed 'adequate' by the European Commission, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards or derogations applies:

    • The transfer is necessary for the performance of a contract between you (the data subject) and WeTrip or the implementation of pre-contractual measures taken at your (the data subject's) request
    • You have explicitly consented to the transfer of your personal data out of the EEA
    • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries
    • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

    DATA SECURITY

    Looking after your personal data is a priority for us.

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and third Parties who have a legitimate need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    The unfortunate reality is that there are security threats on the internet and transmitting personal data online cannot be completely secure. While we use our best endeavors to safeguard your online personal data, we cannot guarantee the security of such data when it is transmitted to our website.

    Our website may contain links to sites belonging to other organisations. We Endeavour to only share links which maintain high standards when it comes to data protection and privacy. However, we are not responsible for how these organisations manage data privacy, so we encourage you to always refer to their privacy policies.

    DATA RETENTION

    We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for (as set out in Section 4), including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

    In some circumstances you can ask us to delete your data: see Section 10 for more information.

    In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    YOUR LEGAL RIGHTS

    Under certain circumstances, you have rights under the Data Protection Law in relation to your personal data. You have the right to:

    • Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
    • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
    • Object to automated-decision making,meaning decision-making which takes place when an electronic system uses personal data to make a decision without human intervention. You have the right not to be subject to automated decisions that will create legal effects or have a similar significant impact on you, unless you have given us your consent, it is necessary for a contract between you and us or is otherwise permitted by law. You also have certain rights to challenge decisions made about you. We do not currently carry out any automated decision-making.

    As mentioned in Section 8 on Data Security, our Website may from time to time contain links to and from the websites of partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

    How to exercise your rights

    If you want more information about or wish to exercise any of the rights set out above, please contact us using the details set out Section 1.

    No fee usually required

    We will not charge you a fee for the legitimate and reasonable exercise of these rights, such as a subject access request. However we reserve the right to charge a reasonable fee for requests which we deem to be clearly unfounded, disproportionate/excessive or repetitive. Alternatively, we may refuse to comply with your request in these circumstances.

    What we may need from you

    Subject access requests can only be processed if you provide us with the necessary information. You will need to provide us with:

    • Your name and postal address
    • A photocopy of your passport or driving licence, so that we can verify your identity
    • Your signature (or email signature) and the date of your request
    • If you are applying on behalf of another individual, a signed authority from that individual
    • Any further details which may help us locate the information you are requesting, for example:
      • Booking reference or vacation location and dates
      • Membership/account number
      • Your email address
      • If you have called us on the telephone then the number you called from, the number and option you dialed and the date and time of your call.

    Time Limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    Last Updated: 25 May 2018

  • Terms of Sale

  • WeTrip Limited is a company registered in Israel with company number 51-537598-8 at 53 Be'eri St, Tel Aviv-Yafo 6423319, Israel (the “Company”, “us”, “we”, “our”). Our mailing address is contact@goweski.com. You may contact us by post, email or phone, as provided in Section 16: 'Contacting Us.'

    "https://www.weski.co.uk"(the “Website”), is an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by the Company and is used to display, offer for sale and sell Travel Services.

    For each of the Travel Services presented on the Website, we will provide detailed information on the Website’s relevant webpages and throughout the booking process. The prices presented on the Website and the availability of the various Travel Services presented on the Website are all subject to frequent changes.

    The images presented on the Website with respect to the Travel Services are provided to us by the third party providers of the individual travel services that make up the Travel Services. There may be differences between the images shown and the actual appearance of the respective Travel Services.

    Travel Services presented on the Website do not constitute an expression of our opinion regarding the quality of the Travel Services or their suitability to you, your needs and expectations.

    Please read carefully the following Terms of Sale, which constitute a binding agreement between you and us and set out your rights and responsibilities regarding the Travel Services you book from us. The contractual terms of our agreement apply between you and us because you have chosen a to buy a package holiday with us (hereafter, a “holiday”) which is a ‘package’ within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992 and will enjoy the benefits conferred by it.

    By accessing or using the Website or booking Travel Services through the Website you also agree to WeTrip's terms of use of the Website.(“Website Terms“). These Website Terms set out the terms on which you may use the Website and your rights and obligations to WeTrip and us in connection with that use. Your attention is also drawn to the Privacy Policy(which forms part of the Website Terms), by which we also abide.

    The Terms of Sale and Website Terms form the complete contractual framework of your booking of Travel Services through the Website, and where appropriate, will together be referred to as “Terms.“ They substitute all other oral or written representations, agreements, understandings or arrangements between the relevant parties to them on the matters covered in them.

    By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.

    For the purposes of these Terms “you“ and “your“ refers to the persons accessing this Website and / or wishing to buy or buying Travel Services through it from us. Where the context permits, reference to “you” and “your” will include you and all persons in your party travelling on this booking.

    We would also advise that you read our Recommendations in relation to travel documents; vaccinations; travel alerts and warnings; and travel insurance.

    Your holiday booking

    When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Unless otherwise expressly indicated, the particulars of Travel Services you booked are merely a request which does not bind the Company until the booking is confirmed by the relevant Travel Service Providers, and subsequently by the Company (hereafter, the ”Confirmation Receipt”) (please see section 2: 'Your holiday contract'.)

    We will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations, whether you book alone or as a group. To book as the lead name you must be 18 years old at the time of booking and possess the legal capacity and authority to book the Travel Services with us. It is your responsibility to ensure the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, for example schedule changes or copies of booking confirmations.

    It is also your responsibility to notify us (a) prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is disabled or is otherwise a person with reduced mobility - for example have difficulty in walking 500 metres; and (b) at any time from the time of booking until 48 hours prior to the flight’s departure if (i) any person travelling on the booking is no longer disabled or has otherwise become a person with reduced mobility or (ii) if a person previously reported as disabled or to otherwise be a person with reduced mobility does no longer fall into either category. Be advised that whilst we would use our reasonable endeavours to accommodate the needs of a person who has booked a Travel Service with us but subsequently became disabled or otherwise a person with reduced mobility, this may not be possible in all circumstances.  For example, the aircraft which is to operate the flight element of the booking may not be structurally suitable due to its size or the size of its doors to carry the person in question.  If this were to happen, we will do our best to offer a suitable alternative Travel Service but, if this is not possible, or if the person chooses not to accept an alternative we are able to offer, we will treat that as a request to remove that person from the booking pursuant to Section 6 provided however, that the Administrative Fee charged for such changes shall be waived in this instance.

    You are responsible for confirming your flight according to the instructions provided on your flight ticket prior to departure.

    It is a requirement of your booking with us that you and all other members of your party, including infants and children, have adequate holiday insurance. Any person under the age of 18 years must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained at the time of booking.

    At the time of your booking, there may be some arrangements that cannot be confirmed straight away, for example bespoke tours . In this situation we may still issue a Confirmation Receipt., and a contract for the outstanding arrangements, which have not been confirmed on that receipt, will only be made when we have sent you written confirmation that those additional arrangements have been completed. If any change is required to any of the details discussed at the time of booking but before the Confirmation Receipt is issued, we will notify you promptly of such change, including a change to the total price (if any).

    We reserve the right to correct any obvious error on the Confirmation Receipt, as soon as we become aware of it, and in any event within 7 days of issuing the Confirmation Receipt or, if your departure is within 7 days, no later than 24 hours before you go.

    Your holiday contract

    A contract will exist as soon as we issue our Confirmation Receipt. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts, which you agree to have exclusive jurisdiction. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so, but not to any other law and/or jurisdiction.

    Your booking requires that you and all members of your party provide certain information that may be sent to governmental authorities, border control and security agencies for the purpose of security and counter terrorism. This is known as Passenger Name Records (PNR) data and/or Advanced Passenger Information, sometimes known as APIS. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. Any data and information that you may provide to us shall be collected, used and shared in accordance the Privacy Policy.

    The Confirmation Receipt will be sent to you within 3 days of payment of the holiday price being accepted by us. The Confirmation Receipt will contain lead names; flight times; flight numbers; departure and arrival airports; name of the air carrier; name and location of accommodation; other ground arrangements; total price of the package and a unique reference number of the relevant ATOL Certificate (please see section 3: 'Financial protection' for further information). You must contact us straight away if there is something that you need to correct, or if you do not receive a Confirmation Receipt within 3 days of payment of your holiday price.

    Your financial protection

    We provide full financial protection for our package holidays through our Air Travel Organiser’s Licence number [11341]. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

    If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (if applicable) or your credit card issuer, where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

    Your Holiday Price

    All prices advertised on the Website are accurate at the date published, but we reserve the right to alter the prices of any of the holidays shown on our Website from time to time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

    Air Passenger Duty ("APD") is payable by passengers departing from UK airports. APD is included in the price of your holiday and is calculated on the basis of an economy seat.

    Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, and exchange rates may mean that the price of Travel Services may increase after you have booked with us. We reserve the right to increase the price of your holiday after you have booked to reflect these changes in costs. However, no change will be made to the price of your Travel Services within 30 days of the departure date stipulated on the Confirmation Receipt. In the event we change the price of your booking, we will issue an amended Confirmation Receipt.

    We will absorb and you will not be charged for any increase equivalent to 2% of the price of the Travel Services you have booked with us, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission, if applicable. If this means that you have to pay an increase of more than 10% of the price of the Travel Services you have booked with us, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.

    Should you decide to cancel, you must do so within 14 days from the date on your Confirmation Receipt. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you after deducting an administration charge of £1 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

    If you purchase your holiday through a travel agent, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.

    Payment Of Your Booking Price

    When you make your booking you will be required to pay the full amount of the holiday price as specified by us or, if applicable, your travel agent when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book. Payment can only be made via the payment methods available and supported by us at the time of your booking.

    Once you receive your Confirmation Receipt, the holiday price will not be refunded in the event of cancellation except in the circumstances specified in Sections 4 or 8 or as otherwise required by law.

    If the holiday price is not paid in time, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the holiday price, in accordance with the scale in section 7: If You Cancel Your Holiday.

    The price of your travel arrangements are calculated using exchange rates quoted on the day of your booking.

    If You Change Your Booking

    If, after our Confirmation Receipt has been issued, you wish to make a minor change to your booking, for instance, correcting misspelling or inaccuracies in a person's name, or if we disagree with something that is patently incorrect with the information contained therein, then this may be subject to a fee or cancellation of the booked flight altogether, depending on the policy of the air carrier you are due to travel with, however, we will make you aware of such risk at the time of booking. . If you are unsure, then please check with us at the time of booking.

    If, you wish to change your travel arrangements after our Confirmation Receipt has been issued, in any way other than as expressed above, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Some arrangements cannot be removed or changed once they have been added to your booking for example transfers or flight options, and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Certain additional services so added may also be non- refundable. We will make this clear when you book those arrangements with us.

    When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Where accommodation is priced according to the number of people staying there, and your party size changes, we will recalculate your booking cost based on the new number of people going, and this may increase the cost per person. This extra cost is not a cancellation charge, and it is not normally covered by insurance, however, please check with your insurance provider.

    Any request for changes to be made must be in writing from the person who made the booking or, if applicable, your travel agent. You will be asked to pay an ‘Alteration Fee’ of £50 per request of change, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

    If you are prevented from travelling then you can transfer your booking to another person, provided that the following conditions are met:

    1. You give reasonable notice of your intention to make such a transfer;
    2. You authorise the transfer in writing;
    3. The new person accepts the transfer and the Terms;
    4. That person complies with the terms of the existing booking;
    5. That person has valid holiday insurance.

    If you transfer your holiday within 14 days to departure, we reserve the right to charge an Alteration Fee to make the appropriate changes to the booking. Payment of the Alteration Fee will be required at the time the transfer is requested. A new Confirmation Receipt will be issued in the name of the new person. The new person, and you should they fail to pay, will be responsible for the payment of any balance due and made known to the new person. Please bear in mind that certain airlines and other transport providers treat such changes as a cancellation and charge accordingly, and sometimes up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.

    If You Cancel Your Holiday

    You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or, if applicable, your travel agent must be received either by email at: contact@goweski.com, or by hand delivery to our office at: 3 Conningham Court, 17 Dowding Drive, London SE9 6AY. The notification must indicate the details of your booking and that you request to cancel it. Once your booking has been cancelled you will receive a cancellation receipt within 14 days. If you do not receive such cancellation receipt, then please contact us as soon as the 14 day period has expired. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:

    Period before departure in which you notify usCancellation charge
    70 days or more30% of the holiday cost
    69 to 63 days40% of holiday cost
    62 to 33 days60% of holiday cost
    32 to 15 days90% of holiday cost
    14 to 0 days100% of holiday cost

    If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

    Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.

    If We Change or Cancel Your Holiday

    As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

    Changes: If we make a major change to your holiday, we will inform you or, if applicable, your travel agent as soon as reasonably possible if there is time before your departure. Examples of major changes include a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours, and a change of UK departure airport. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below).

    These options do not apply for minor changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that airlines referred to in the Website may be subject to change.

    Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date, except for reasons of force majeure or failure by you to pay any outstanding amount. We may cancel your holiday before this date if, for example, the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).

    Insurance: If we cancel or make a major change and you accept a refund, we will not be liable for your travel insurance premiums if you are unable to transfer or reuse your policy.

    Compensation: If we cancel or make a major change that you do not accept, we will pay compensation as detailed below. Where the major change or cancellation arises due to reasons of force majeure, then compensation is not payable. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

    Period before departure in which we notify youAmount you will receive from us per person
    84 days or more£0
    83 to 29 days£10
    28 to 15 days£20
    14 to 8 days£30
    7 to 0 days£40

    Force Majeure: We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport.

    If You Have A Complaint

    If you have a problem during your holiday, please inform the relevant supplier (for example your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are on holiday and this may affect your rights under this contract.

    Our Liability to You

    If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.

    Our liability, except in cases involving injury, illness or death (please see section 11: Personal Injury), shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:

    1. The contractual terms of the companies that provide the transportation for your travel arrangements booked with us. These terms are incorporated into this contract; and
    2. Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to persons and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

    You can ask for copies of the transport contractual terms, or the international conventions, by writing to us.

    Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in section 8. If any payments to you are due from us, any payment made to you by the airline will be deducted.

    This clause does not apply to any separate contracts that you may enter into with third parties for excursions or activities whilst on holiday. Please see section 14 for more detail.

    Personal Injury

    If, whilst on holiday, you suffer injury, illness or death directly as a result of the services purchased from us, we may make a payment to you for your loss. . You will not be entitled to payment if the injury, illness or death was: (a) caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care, or (b) caused by your own actions and fault. Any payment made by us will be in line with what you would expect under English law in an English court.

    You should follow the procedure as required for a complaint, set out in section 9. In addition, you must include in your letter of complaint, a letter about your injury or illness from your doctor and transfer to us any rights you have against the supplier or any other person. You should cooperate fully with us if we or our insurers want to enforce those rights, and any payments we make may be limited in accordance with international conventions.

    You agree to transfer your rights to us to claim against the individual third party suppliers, in the event that they caused your injury, illness or death, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Any recovery of costs received from the supplier will first be used to reimburse us for the amount we paid you, plus our costs. If there is any extra money remaining, we will give this to you.

    Prompt assistance whilst on holiday

    If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

    Passport, Visa and Immigration Requirements

    Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

    Excursions

    Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

    Conduct While Travelling

    If we, or our third party suppliers or another person in authority, believes your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, likely to damage property, upset, annoy, disturb, or put any other traveller or our staff in the UK in any risk or danger, then we reserve the right to refuse to accept you as a customer or continue dealing with you.

    If, for reasons of your behaviour and conduct, you are prevented from boarding your outbound flight from the UK, then your booking will be treated as if it was cancelled by you, and you will be required to pay cancellation charges (see section 7). If you are prevented from boarding your return flight back to the UK for reasons of disruptive behaviour, then it is your responsibility to find alternative arrangements to return home. Any other members of your group who cannot or will not travel without you, will also be required to find alternative travel arrangements. We will not be liable for any refund, or compensation or any costs or expenses you or other members of your group incur.

    If an airline refuses carriage of you because of your disruptive behaviour, then the airline can pass your details, as well as the reason for refusal of carriage, to other airlines for information and safety reasons. This could cause difficulties for any future bookings with other airlines, as well as with us.

    Where your behaviour and conduct is found to be unacceptable, no refunds or compensation will be paid to you and we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. This can include the repair or replacement of lost or damaged property, compensating all those that are affected by your behaviour, and the costly expense of diverting the aircraft to remove you from the aircraft. Criminal proceedings may also be instigated.

    Contacting Us

    If you are contacting us from Israel you can reach us by post at: 53 Be'eri St, Tel Aviv-Yafo 6423319, Israel, by email at: contact@goweski.com or by telephone at: +972 (0)77 995 5888.

    If you are contacting us from the United Kingdom you can reach us either by post at our local agent's office: 8 Ottley Drive, London, United Kingdom, SE3 9YL, but please address any correspondence to WeTrip Limited, C/O WeSki Limited, or by email at: contact@goweski.com or by telephone at: +44 (0)20 3807 0040.

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