Welcome to "https://www.weski.co.uk"(the “Website”), an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by WeTrip Ltd, a company registered in Israel with company number 51-537598-8 at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319 (“WeTrip“, the “Company”, “us” “we”, “our”).
For the purposes of these Website Terms of Service and Use (the “Website Terms“) “you“ and “your“ refers to the persons accessing this Website (including persons who access this Website on behalf of other persons).
Please read carefully the following Website Terms as they constitute a binding agreement between you and us and spell out your rights and responsibilities regarding your use of the Website. Given the role of the Website in making the Travel Services available to you, your obligations under these Website Terms are to both WeTrip, its owner and operator, and WeSki, its user, jointly.
By accessing or using the Website or booking Travel Services through the Website you agree to these Website Terms. If you do not agree to these Website Terms, you may not access or use the Website in any way.
Your contact with us
If you are contacting us from Israel you can reach us by post at Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319, by email at email@example.com or by telephone at +972 (0)77 995 5888.
If you are contacting us from the United Kingdom you can reach us by post at 8 Ottley Drive, London, United Kingdom, SE3 9YL , by email at firstname.lastname@example.org 1 or by telephone at +44 (0)20 8089 3610.
Sharing on facebook
You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by Facebook's terms of service, not these Website Terms. You are solely responsible for complying with Facebook's terms of service.
If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Website Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.
Our mailing address is email@example.com
You may contact us by postal mail using the address above, by email to firstname.lastname@example.org, or by telephone at 020 8089 3610.
Sharing on Facebook
You may “share” the details of your booking with your Facebook friends with whom you booked the package. You may also “share” the details of your bookings on your Facebook wall. Using Facebook in these ways is governed by its own terms of service, not these Terms. You are solely responsibility for complying with those terms of service.
If you are under 18 years of age, then you must obtain permission from your parent or legal guardian to accept these Terms. We reserve the right to terminate your account, if we find that you are younger than the minimum age specified above. We may request additional information to confirm your age, at any time.
Registration and User Account
You must submit only true, accurate and complete details when registering to the Website.
You are solely responsible and liable for all activities performed with or through your User Account. To prevent unauthorised use, keep your password confidential and do not share it with any third party. If you know or suspect that your access to this Website or your User Account is no longer secure for any reason you must promptly change your User Account password.
You are prohibited from selling or transferring your User Account or making it available to anyone else. You are fully accountable for any outcome that may result from your failure to provide true, accurate and complete details in the course of the registration process.
Consent to receive commercial messages
By signing-up to the Website with a User Account, you show your intention to use our services. Unless you indicate otherwise at the time by clicking the "opt out" box, you give us your consent for the time being to send you updates on similar products and services which we 2 provide. You will also have the opportunity to opt in to receiving updates from us about products and services offered by some of our or WeSki's selected partners. At any time, you may withdraw your consent and unsubscribe from such marketing messages. The methods though which you may unsubscribe will be detailed in the marketing messages which we send you.
Subject to these Website Terms, you may use the Website to search for and book Travel Services with WeSki, to view the availability of WeSki's services and to transact business with WeSki and for no other purpose. While using the Website, you must refrain from –
Links and ads
The Website may contain links to content published on other websites or external sources, provided by third parties. We do not operate, or monitor these websites and content. You may find the content posted there not suitable to your requirements, objectionable, annoying, improper, unlawful or immoral.
By linking to a particular website, we do not endorse, or sponsor its content, or confirm its accuracy, authenticity, reliability, validity, integrity, or legality. We are not responsible for such third party websites or content, or their availability, or for any transactions made between you and such third party websites.
We may present paid advertisement on behalf of interested vendors on the Website. By clicking the advertisements you may be redirected to a website of the advertiser or receive other messages, information or offers from the advertiser. We are not responsible for the practices of the advertiser, or the content of its website, information, messages or offers. You are responsible for all communications with advertisers and to all transactions you conclude with them.
You may post a link to the home page of the Website on other websites and on social media, subject to the Website use and Intellectual Property provisions of these Website Terms, and only if you agree to remove the link immediately if we ask you to, for any reason. You may not post links to any page of the Website other than the home page.
All rights, title and interest in and to the Website and its contents, appearance, organization and layout, underlying software code and underlying data, including the under in all parts of the world, are the exclusive property of the Company and our licensors. This includes without limitation, patents, utility models, copyrights, database rights, trademarks, trade names, service marks, trade secrets and all other registered and unregistered intellectual property rights and any goodwill associated therewith.
Unless otherwise authorised by us in advance you must not copy, distribute, display or perform publicly, make available to the public or communicate to the public, sublicense, decompile, disassemble, reduce to human readable form, execute publicly, make available to the public, adapt, make commercial use of, process, compile, translate, sell, lend, rent, reverse engineer, combine with other software, modify or create derivative works of the Website or any part thereof (including its content, underlying software code or underlying data), in any way or by any means.
You may not use any name, mark, logo or domain name that is confusingly similar to our marks, logos and Internet domain names. You must refrain from any action or omission that may dilute or damage our goodwill or reputation.
Changes and Availability
We may, at any time and without prior notice change the layout, design, scope, features, contents or availability of the Website.
We may revise these Website Terms, in whole or in part, at any time by putting you on notice of the amended Website Terms, either by placing a prominent notice on the Website and or by alternative means. The revised Website Terms will be effective from the date and time of such notice. Your continued use of the Website after the effective date of the amended Website Terms constitutes your consent to the amended Website Terms.
Termination and suspension
The Company may at any time, in its sole discretion, temporarily or permanently discontinue or suspend the operation of the Website and its business. The Company is not obliged to give any notice prior to such discontinuation or suspension, and these Website Terms shall terminate upon our permanent discontinuation of the operation of the Website and its business.
We may temporarily or permanently deny, limit, suspend, or terminate your User Account and block your access to the Website if we or WeSki have reason to believe that -
You may terminate these Website Terms by providing us a written notice of termination, at which point you will cease to use your User Account and the Website.
The following sections shall survive termination of these Website Terms: Intellectual Property, Disclaimers and Limitation of Liability, Indemnification, Governing Law and Disputes.
Disclaimers and Limitation of Liability
Other then the warrenties mandated by law or otherwise expressly presented on the website
To the greatest extent permissible under law
Nothing in these Website Terms shall exclude or limit our liability for death or personal injury caused by negligence or for fraud and fraudulent misrepresentation.
You agree to indemnify and hold the Company and WeSki and their respective managers, directors, shareholders, employees, sub-contractors, agents and anyone acting on their behalf, harmless in respect of any claim, demand, damage, loss, loss of profit, payment, settlements or expense they incur (including attorney’s fees and legal expenses) in connection with your breach of these Website Terms, your use of the Website, or your violation of any right of a third party in connection with the Website.
Governing Law and Disputes
Regardless of your place of residence or where you access or use the Website from, these Website Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, excluding any otherwise applicable rules of conflict of laws, which would result in the application of the laws of a jurisdiction other than England and Wales.The parties submit to the exclusive jurisdiction of English courts over any dispute, claim or controversy arising from, or in connection with, the Website and its use and with respect to any matter relating to the validity, applicability, performance or interpretation of these Website Terms. You and the Company, each hereby expressly consents to personal jurisdiction in England and expressly waive any right to object to such personal jurisdiction or the non-convenience of such forum.Notwithstanding the foregoing, any claim by the Company against you pursuant to the indemnity clauses of these Website Terms, may be brought in the court in which the third party claim that is the subject of the indemnity, was lodged against the Company.
Whenever used in these Website Terms, the term “Including“, whether capitalized or not, means without limitation to the preceding phrase. All examples and all “i.e.“ and “such as“ notations, indicate an illustration, by way of example only, of the preceding phrase, without limiting its generality.
These Website Terms constitute the entire agreement between you and us concerning the subject matter herein, and supersede all prior and contemporaneous negotiations and oral representations, agreements and statements.
Failure on our part to demand performance of any provision in the Website Terms shall not constitute a waiver of any of our rights under the Website Terms.
You may not assign, transfer or delegate your rights or obligations under the Website Terms without our prior written consent. Any attempted or actual assignment, transfer or delegation by you, without our prior consent, shall be null and void. Where necessary due to a merger, acquisition, change of control or the sale of all or substantially all of the Company’s equity or assets, Company may, upon notice to you, assign, transfer and delegate these Website Terms, in their entirety, including all of its rights, performance, duties, liabilities and obligations contained herein. With such assignment, transfer and delegation, Company is irrevocably released from all its duties, liabilities and obligations herein.
The section headings in the Website Terms are included for convenience only and shall take no part in the interpretation or construing of the Website Terms.
If any provision of the Website Terms is held to be illegal, invalid, or unenforceable by a competent court, then the provision shall be performed and enforced to the maximum extent permitted by law, to reflect, as closely as possible, the original intention of that provision, and the remaining provisions of the Website Terms shall continue to remain in full force and effect.
Welcome to "https://www.weski.co.uk"(the “Website”), an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale.
WeTrip Limited (referred to herein as 'WeTrip', 'we', 'us'or 'our') respects your privacy and is committed to protecting your personal data through our website www.weski.co.uk (the 'Website').
We own and operate this Website, which we use as an online portal that lets Website visitors ('you') search for and book snow-ski and other package holidays that we have available for sale (collectively, our 'Travel Services'). The Website is used to display, market and promote, offer for sale and sell Travel Services on and through it. Our goal is to provide you with the best possible Travel Services and customer experience – all the personal data that we process is in pursuit of these aims.
It is important that you read this Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Policy supplements the other notices and is not intended to override them.
Purpose of this Policy
WeTrip is an online travel company registered in Israel with company number 51-537598-8.
WeTrip may share personal data collected through this Website with the other companies in its corporate group, including WeSki Limited, registered with company number 10908502 at Devonshire House, 1 Devonshire Street, London W1M 5DR.
This Policy should be read with WeTrip's Website Terms of Service (the "Terms") and forms a part of them. Please refer to the Terms for more information about how the Website operates. This Policy will also be followed by us in connection with the Travel Services you book though the Website.
WeTrip is a " controller" under the UK's Data Protection Act 2018 and the EU General Data Protection Regulation 2016/679 (the 'GDPR') (together 'Data Protection Law') of any personal data collected through the Website or in connection with the Travel Services WeTrip offer through the Website.
Our full details are:
Full name of legal entity: WeTrip Limited.
Privacy Manager: David Benzimra.
Postal address: Devonshire House, 1 Devonshire Street, London, W1M 5DR (if you are contacting us from Europe) or Be'eri St 53, Tel Aviv-Yafo, Israel, 6423319 (if you are contacting us from Israel).
Telephone number: +44 (0) 20 8089 3610 (from Europe) or +972 77 99 55 888 (from Israel)
If you have any questions or complaints please contact us.
You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk ).
Changes to the Policy and your duty to inform us of changes
Please note that this Policy may be updated from time to time, so please remember to check back on a regular basis. This version was last updated on 25 May 2018. When we do make changes to this Policy we will state so on the Website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Under Data Protection Law, personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together in the following broad categories:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data has been anonymised and does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Special Categories of Personal Data
Data Protection Law recognizes that some categories of personal data are more sensitive than others and therefore greater care must be taken when processing it.
These Special Categories of Personal Data includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
In the normal course of registering with the Website and booking our products you are unlikely to be required to provide Special Categories of Personal Data. However, in the course of booking, you may also voluntarily provide additional information regarding specific needs or requirements that could be categorized as 'Special Categories' of Personal Data. This could include, for example, information revealing your health (pregnancy, medical condition, dietary requirements, any additional assistance you require etc.), and/or other information which may indicate your personal or private affairs, such as information revealing your religion, ethnicity, sex life or orientation (for example you might request certain foods which would indicate your religion, or ask for hotel or bar recommendations which might indicate your sexual orientation).
We do not knowingly or intentionally collect information about children who are under 13 years of age except when this is provided by the parents or legal guardians of such children. Information which parents or legal guardians may give us includes for example name, date of birth and age, passport number and expiry date and any special requirements for those children which would assist us to provide the Travel Services.
When registering with our Website for the purposes of booking Travel Services you will be asked to disclose your age. By indicating in your online registration that you are 13 or over, you are acknowledging that for the purposes of Data Protection Law you can give valid consent for us to process your personal data and we shall rely on this representation.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with Travel Services). In this case, we may have to cancel the Travel Services you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you, including through:
Only registered users may book Travel Services from us on the Website. You may register by providing Identity, Contact and Financial Data we request for registration.
Additionally you may provide such personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes subscribing to our Website, submitting inquiries to us and providing us with feedback.
When you book Travel Services with us for other people in your group, you will be asked that you provide personal data regarding those other people, such as their names, gender, dates of birth, passport numbers, etc. Before you provide such information, you must lawfully obtain the consent of all those travelling with you to provide us the information for the purposes described in this Policy.
Automated technologies or interactions
We use third party analytics and advertising tools to collect information about your activities on the Website. This includes the information or content that you opened, viewed or clicked on, your session durations, the web pages you accessed, the Internet Protocol (IP) address through which you accessed the Website and the city or town where the computer you used to access the Website is located. For more information, please see the 'Cookies' section of the Policy, below.
Third parties or publicly available sources
We may receive personal data about you from various third parties [and public sources] as set out below:
You may "share" the details of your booking with your Facebook friends with whom you booked the package. You may also "share" the details of your bookings on your Facebook wall. In these cases, the details of your bookings will be posted on Facebook and viewable by your Facebook friends, Facebook users, or Internet users in general (according to the particulars of your "share").
We will only use your personal data when Data Protection Law allows us to. Most commonly, we will use your personal data in the following circumstances:
You have the right to object to marketing communications at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of the ways we plan to use your personal data, and which of the lawful grounds we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please Contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To register you as a new customer on the Website||Performance of a contract with you|
|To process and facilitate the Travel Services you have booked:|
|To manage our relationship with you which will include:|
|To enable you to partake in a prize draw, competition, promotional offer or complete a survey|
|To administer, protect and improve our business and this Website including: |
|To deliver relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you|
|To use data analytics to improve our Website, products/services, marketing, customer relationships and experiences||Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Website updated and relevant, to develop our business and to inform our marketing strategy)|
|To make suggestions and recommendations to you about goods or services that may be of interest to you|
|To comply with our legal obligations|
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You may receive marketing communications from us if:
and if, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside the WeTrip group of companies for marketing purposes.
You are free to use the options provided in emails we send to you to alter your choices about how we contact you for marketing purposes or to inform us that you no longer wish to receive marketing material (such material sent to you by email contains an "unsubscribe" option that you can click on). These are the quickest and most convenient options. You can also email or call us at any time to change your marketing preferences.
Please note that where you opt out of receiving these marketing messages we may still hold your personal data for other purposes, such as to administer your account or deliver Travel Services requested by you.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Various types of cookies and other types of web trackers are used in this Website, to help administer and operate it and to deliver more relevant content and ads more effectively.
These trackers are used for the following main purposes:
If you wish to block cookies, you may do so through your browser's settings. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser's help menu for further information.
For information about opting-out of Google Analytics cookies, click here. For information about opting-out of cookies Google uses for advertising, click here. Please also bear in mind that disabling cookies may adversely affect your user experience on the Website.
We may have to share your personal data with the following categories of recipients:
We may provide third parties with aggregate statistical information and analytics about users of our Website or our App, but your personal data will be removed before we do so.
As far as we can, we require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We share your personal data within the WeTrip group. If you are based in the European Economic Area (EEA), this will involve transferring your data outside the EEA, to Israel.
Given the nature of our business and the Travel Services that we provide to you, many of our external third parties with whom we have to share your personal data are based outside the EEA, so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA to a destination which has not been deemed 'adequate' by the European Commission, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards or derogations applies:
Looking after your personal data is a priority for us.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and third Parties who have a legitimate need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
The unfortunate reality is that there are security threats on the internet and transmitting personal data online cannot be completely secure. While we use our best endeavors to safeguard your online personal data, we cannot guarantee the security of such data when it is transmitted to our website.
Our website may contain links to sites belonging to other organisations. We Endeavour to only share links which maintain high standards when it comes to data protection and privacy. However, we are not responsible for how these organisations manage data privacy, so we encourage you to always refer to their privacy policies.
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for (as set out in Section 4), including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Section 10 for more information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under the Data Protection Law in relation to your personal data. You have the right to:
As mentioned in Section 8 on Data Security, our Website may from time to time contain links to and from the websites of partner networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How to exercise your rights
If you want more information about or wish to exercise any of the rights set out above, please contact us using the details set out Section 1.
No fee usually required
We will not charge you a fee for the legitimate and reasonable exercise of these rights, such as a subject access request. However we reserve the right to charge a reasonable fee for requests which we deem to be clearly unfounded, disproportionate/excessive or repetitive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
Subject access requests can only be processed if you provide us with the necessary information. You will need to provide us with:
Time Limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Last Updated: 25 May 2018
WeTrip Limited is a company registered in Israel with company number 51-537598-8 at at Tushiya St 2, Tel Aviv-Yafo 67218, Israel (the “Company”, “us”, “we”, “our”). Our mailing address is email@example.com. You may contact us by post, email or phone, as provided in Section 16: 'Contacting Us.'
"https://www.weski.co.uk"(the “Website”), is an online portal that lets you search for and book snow-ski and other package holidays that we have available for sale (the “Travel Services”). The Website is owned and operated by the Company and is used to display, offer for sale and sell Travel Services.
For each of the Travel Services presented on the Website, we will provide detailed information on the Website’s relevant webpages and throughout the booking process. The prices presented on the Website and the availability of the various Travel Services presented on the Website are all subject to frequent changes.
The images presented on the Website with respect to the Travel Services are provided to us by the third party providers of the individual travel services that make up the Travel Services. There may be differences between the images shown and the actual appearance of the respective Travel Services.
Travel Services presented on the Website do not constitute an expression of our opinion regarding the quality of the Travel Services or their suitability to you, your needs and expectations.
Please read carefully the following Terms of Sale, which constitute a binding agreement between you and us and set out your rights and responsibilities regarding the Travel Services you book from us. The contractual terms of our agreement apply between you and us because you have chosen a to buy a package holiday with us (hereafter, a “holiday”) which is a ‘package’ within the meaning of The Package Travel,and Linked Travel Arrangements Regulations 2018 and will enjoy the benefits conferred by it.
The Terms of Sale and Website Terms form the complete contractual framework of your booking of Travel Services through the Website, and where appropriate, will together be referred to as “Terms.“ They substitute all other oral or written representations, agreements, understandings or arrangements between the relevant parties to them on the matters covered in them.
By accessing or using the Website or booking Travel Services through the Website you agree to these Terms. If you do not agree to these Terms, you may not access or use the Website in any way.
For the purposes of these Terms “you“ and “your“ refers to the persons accessing this Website and / or wishing to buy or buying Travel Services through it from us. Where the context permits, reference to “you” and “your” will include you and all persons in your party travelling on this booking.
We would also advise that you read our recommendations in relation to travel documents; vaccinations; travel alerts and warnings; and travel insurance.
Your holiday booking
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. Unless otherwise expressly indicated, the particulars of Travel Services you booked are merely a request which does not bind the Company until the booking is confirmed by the relevant Travel Service Providers, and subsequently by the Company (hereafter, the ”Confirmation Receipt”) (please see section 2: 'Your holiday contract'.)
We will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations, whether you book alone or as a group. To book as the lead name you must be 18 years old at the time of booking and possess the legal capacity and authority to book the Travel Services with us. It is your responsibility to ensure the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, for example schedule changes or copies of booking confirmations.
It is also your responsibility to notify us (a) prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is disabled or is otherwise a person with reduced mobility - for example have difficulty in walking 500 metres; and (b) at any time from the time of booking until 48 hours prior to the flight’s departure if (i) any person travelling on the booking is no longer disabled or has otherwise become a person with reduced mobility or (ii) if a person previously reported as disabled or to otherwise be a person with reduced mobility does no longer fall into either category. Be advised that whilst we would use our reasonable endeavours to accommodate the needs of a person who has booked a Travel Service with us but subsequently became disabled or otherwise a person with reduced mobility, this may not be possible in all circumstances. For example, the aircraft which is to operate the flight element of the booking may not be structurally suitable due to its size or the size of its doors to carry the person in question. If this were to happen, we will do our best to offer a suitable alternative Travel Service but, if this is not possible, or if the person chooses not to accept an alternative we are able to offer, we will treat that as a request to remove that person from the booking pursuant to Section 6 provided however, that the Administrative Fee charged for such changes shall be waived in this instance.
You are responsible for confirming your flight according to the instructions provided on your flight ticket prior to departure.
It is a requirement of your booking with us that you and all other members of your party, including infants and children, have adequate holiday insurance. Any person under the age of 18 years must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained at the time of booking.
At the time of your booking, there may be some arrangements that cannot be confirmed straight away, for example bespoke tours . In this situation we may still issue a Confirmation Receipt., and a contract for the outstanding arrangements, which have not been confirmed on that receipt, will only be made when we have sent you written confirmation that those additional arrangements have been completed. If any change is required to any of the details discussed at the time of booking but before the Confirmation Receipt is issued, we will notify you promptly of such change, including a change to the total price (if any).
We reserve the right to correct any obvious error on the Confirmation Receipt, as soon as we become aware of it, and in any event within 7 days of issuing the Confirmation Receipt or, if your departure is within 7 days, no later than 24 hours before you go.
Your holiday contract
A contract will exist as soon as we issue our Confirmation Receipt. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts, which you agree to have exclusive jurisdiction. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so, but not to any other law and/or jurisdiction.
The Confirmation Receipt will be sent to you within 3 days of payment of the holiday price being accepted by us. The Confirmation Receipt will contain lead names; flight times; flight numbers; departure and arrival airports; name of the air carrier; name and location of accommodation; other ground arrangements; total price of the package and a unique reference number of the relevant ATOL Certificate (please see section 3: 'Financial protection' for further information). You must contact us straight away if there is something that you need to correct, or if you do not receive a Confirmation Receipt within 3 days of payment of your holiday price.
Your financial protection
We provide full financial protection for our package holidays through our Air Travel Organiser’s Licence number 11341, Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email firstname.lastname@example.org.. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (if applicable) or your credit card issuer, where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on the website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Your Holiday Price
All prices advertised on the Website are accurate at the date published, but we reserve the right to alter the prices of any of the holidays shown on our Website from time to time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.
Air Passenger Duty ("APD") is payable by passengers departing from UK airports. APD is included in the price of your holiday and is calculated on the basis of an economy seat.
Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports, and exchange rates may mean that the price of Travel Services may increase after you have booked with us. We reserve the right to increase the price of your holiday after you have booked to reflect these changes in costs. However, no change will be made to the price of your Travel Services within 30 days of the departure date stipulated on the Confirmation Receipt. In the event we change the price of your booking, we will issue an amended Confirmation Receipt.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of the Travel Services you have booked with us, which excludes any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission, if applicable. If this means that you have to pay an increase of more than 8% of the price of the Travel Services you have booked with us, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges.
Should you decide to cancel, you must do so within 14 days from the date on your Confirmation Receipt. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you after deducting an administration charge of £1 per person. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
If you purchase your holiday through a travel agent, all monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
Payment Of Your Booking Price
When you make your booking you will be required to pay the full amount of the holiday price as specified by us or, if applicable, your travel agent when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book. Payment can only be made via the payment methods available and supported by us at the time of your booking.
Once you receive your Confirmation Receipt, the holiday price will not be refunded in the event of cancellation except in the circumstances specified in Sections 4 or 8 or as otherwise required by law.
If the holiday price is not paid in time, we reserve the right to treat your booking as cancelled and to charge you a cancellation charge up to 100% of the holiday price, in accordance with the scale in section 7: If You Cancel Your Holiday.
The price of your travel arrangements are calculated using exchange rates quoted on the day of your booking.
If You Change Your Booking
If, after our Confirmation Receipt has been issued, you wish to make a minor change to your booking, for instance, correcting misspelling or inaccuracies in a person's name, or if we disagree with something that is patently incorrect with the information contained therein, then this may be subject to a fee or cancellation of the booked flight altogether, depending on the policy of the air carrier you are due to travel with, however, we will make you aware of such risk at the time of booking. . If you are unsure, then please check with us at the time of booking.
If, you wish to change your travel arrangements after our Confirmation Receipt has been issued, in any way other than as expressed above, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Some arrangements cannot be removed or changed once they have been added to your booking for example transfers or flight options, and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Certain additional services so added may also be non- refundable. We will make this clear when you book those arrangements with us.
When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. Where accommodation is priced according to the number of people staying there, and your party size changes, we will recalculate your booking cost based on the new number of people going, and this may increase the cost per person. This extra cost is not a cancellation charge, and it is not normally covered by insurance, however, please check with your insurance provider.
Any request for changes to be made must be in writing from the person who made the booking or, if applicable, your travel agent. You will be asked to pay an ‘Alteration Fee’ of £50 per request of change, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
If you are prevented from travelling then you can transfer your booking to another person, provided that the following conditions are met:
We reserve the right to charge you any additional fees, charges or other costs arising from the transfer of your booking. We will notify you of such transfer costs in advance of the change taking effect. A new Confirmation Receipt will be issued in the name of the new person. The new person, and you should they fail to pay, will be responsible for the payment of all costs incurred in making the transfer and any balance due. Please bear in mind that certain airlines and other transport providers treat such changes as a cancellation and charge accordingly, and sometimes up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or, if applicable, your travel agent must be received either by email at: email@example.com, or by hand delivery to our office at: 3 Conningham Court, 17 Dowding Drive, London SE9 6AY. The notification must indicate the details of your booking and that you request to cancel it. Once your booking has been cancelled you will receive a cancellation receipt within 14 days. If you do not receive such cancellation receipt, then please contact us as soon as the 14 day period has expired. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows:
|Period before departure in which you notify us||Cancellation charge|
|70 days or more||30% of the holiday cost|
|69 to 63 days||40% of holiday cost|
|62 to 33 days||60% of holiday cost|
|32 to 15 days||90% of holiday cost|
|14 to 0 days||100% of holiday cost|
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where extra facilities or transport options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.
You can cancel your travel arrangements without paying cancellation charges if any of the essential elements of your holiday, other than the price, are significantly changed by unavoidable and extraordinary circumstances. In such circumstances, you will receive a full refund of the holiday price and confirmation that your holiday booking has been terminated.
If We Change or Cancel Your Holiday
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we are required by circumstances beyond our control to significantly change any of the main characteristics of your holiday, we will inform you or, if applicable, your travel agent, in writing, as soon as reasonably possible if there is time before your departure. Examples of significant changes include a significant change of destination; a change in accommodation to that of a lower category; a change in the time of your departure or return flight by more than 12 hours, and a change of UK departure airport. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. In some cases we will also pay compensation (see below). We will inform you of the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled.
These options do not apply for minor insignificant changes. Examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that airlines referred to in the Website may be subject to change. We will in any event ensure that you are notified about any such minor insignificant changes.
Cancellation: We will not cancel your travel arrangements less than 12 weeks before your departure date, except in unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, or for failure by you to pay any outstanding amount. We may cancel your holiday before this date if, the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled you can either have a refund of all monies paid or accept an offer of alternative travel arrangements on comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below).
Insurance: If we cancel or make a significant change and you accept a refund, we will not be liable for your travel insurance premiums if you are unable to transfer or reuse your policy.
Compensation: If we cancel or make a significant change that you do not accept, we will pay compensation as detailed below. Where the major change or cancellation arises due to unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport, then compensation is not payable. The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|Period before departure in which we notify you||Amount you will receive from us per person|
|84 days or more||£0|
|83 to 29 days||£10|
|28 to 15 days||£20|
|14 to 8 days||£30|
|7 to 0 days||£40|
If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (for example, your hotelier) immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Team at Northcliffe House Young St. London, W8 5EH, by email at firstname.lastname@example.org, or by telephone: +44 (0)20 8089 3610 giving your booking reference and all other relevant information. Please keep your letter concise and to the point. It is strongly recommended that you communicate any complaint to the supplier of the services without delay. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you are on holiday and this may affect your rights under this contract. We can also offer you ABTA's scheme for the resolution of disputes, which is approved by the Chartered Trading Standards Institute. If a complaint cannot be amicably settled, go to www.abta.com to use ABTA’s simple procedure for dispute resolution. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of notifying us of your complaint; it will not determine how your complaint should be resolved.
Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers and this affects the enjoyment of your travel arrangements, then you may be entitled to an appropriate price reduction or compensation or both. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or due to unavoidable and extraordinary circumstances which are beyond our control, and the consequences of which could not have been avoided even if all reasonable measures had been taken.
Our liability, except in cases involving injury, illness or death (please see section 11: Personal Injury), shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to:
You can ask for copies of the transport contractual terms, or the international conventions, by writing to us.
Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in section 8. If any payments to you are due from us, any payment made to you by the airline will be deducted.
If it is impossible to ensure your return as agreed in the contract with us due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights per each member of your booking. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
This clause does not apply to any separate contracts that you may enter into with third parties for excursions or activities whilst on holiday. Please see section 14 for more detail.
If, whilst on holiday, you suffer injury, illness or death directly as a result of the services purchased from us, we may make a payment to you for your loss. . You will not be entitled to payment if the injury, illness or death was: (a) caused by an event or circumstances which the person who caused it could not have predicted or avoided even if they had taken all necessary and due care, or (b) caused by your own actions and fault. Any payment made by us will be in line with what you would expect under English law in an English court.
You should follow the procedure as required for a complaint, set out in section 9. In addition, you must include in your letter of complaint, a letter about your injury or illness from your doctor and transfer to us any rights you have against the supplier or any other person. You should cooperate fully with us if we or our insurers want to enforce those rights, and any payments we make may be limited in accordance with international conventions.
You agree to transfer your rights to us to claim against the individual third party suppliers, in the event that they caused your injury, illness or death, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. Any recovery of costs received from the supplier will first be used to reimburse us for the amount we paid you, plus our costs. If there is any extra money remaining, we will give this to you.
Prompt assistance whilst on holiday
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.
Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Conduct While Travelling
If we, or our third party suppliers or another person in authority, believes your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, likely to damage property, upset, annoy, disturb, or put any other traveller or our staff in the UK in any risk or danger, then we reserve the right to refuse to accept you as a customer or continue dealing with you.
If, for reasons of your behaviour and conduct, you are prevented from boarding your outbound flight from the UK, then your booking will be treated as if it was cancelled by you, and you will be required to pay cancellation charges (see section 7). If you are prevented from boarding your return flight back to the UK for reasons of disruptive behaviour, then it is your responsibility to find alternative arrangements to return home. Any other members of your group who cannot or will not travel without you, will also be required to find alternative travel arrangements. We will not be liable for any refund, or compensation or any costs or expenses you or other members of your group incur.
If an airline refuses carriage of you because of your disruptive behaviour, then the airline can pass your details, as well as the reason for refusal of carriage, to other airlines for information and safety reasons. This could cause difficulties for any future bookings with other airlines, as well as with us.
Where your behaviour and conduct is found to be unacceptable, no refunds or compensation will be paid to you and we reserve the right to make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour. This can include the repair or replacement of lost or damaged property, compensating all those that are affected by your behaviour, and the costly expense of diverting the aircraft to remove you from the aircraft. Criminal proceedings may also be instigated.
If you are contacting us from Israel you can reach us by post at: Tushiya St 2, Tel Aviv-Yafo, 67218, Israel P.O. 57485, Israel, by email at: email@example.com or by telephone at: +972 (0)77 995 5888.
If you are contacting us from the United Kingdom you can reach us either by post at our local agent's office: Devonshire House, 1 Devonshire Street, London, W1W 5DR, United Kingdom, but please address any correspondence to WeTrip Limited, C/O WeSki Limited, or by email at: firstname.lastname@example.org or by telephone at: +44 (0)20 3807 0040.