Before You Go - Frequently Asked Questions

Things you should know

How can I find out about current snow conditions and weather forecasts?

Are there dining options available at snow skiing destinations?

How can I stay safe while skiing or snowboarding?

How do I navigate the resort's trails and slopes?

Are there non-skiing activities available at snow skiing destinations?

What should I pack for a snow skiing trip?

What safety measures are in place?

Amendments

How can I tell you about special requirements/requests?

Can I add luggage or ski equipment to my booking after it's been booked?

When is the latest I can request changes to my booking?

How can I change my flights after booking?

Can I change a name on my flight ticket?

Is it possible to change the dates of my trip?

Can I change my accommodation after making my booking?

Is it possible to add another person to my booked trip?

Accommodation

How can I change the type of bed I have booked?

I will be arriving outside check-in hours. Can I still check-in?

Where can I find the check-in instructions for my accommodation?

Flights

What if I missed my inbound flight due to my transfer being late?

What if my flight is delayed?

What if my flight is cancelled?

How can I check in for my flight?

What is the booking reference for my flight, and where can I find it?

Can I bring a trolley on the flight?

Can I select my seats for the flight?

Can I add luggage or ski equipment to my booking after it's been booked?

Transfers

What do I need to take to pick the car up?

Will I have to pay for anything when I pick up my car?

Can I add a second driver to our car hire?

Can we combine our transfers with another group?

Is my car hire insured?

Can we add more people to our transfer?

What car park options are available for our car hire?

Equipment

Where can I find the location of the equipment hire shop?

What are the pick-up and return times for equipment hire?

New Bookings & Documents

What is my WeSki booking reference number?

How do I find my booking information?

How do I know my booking is confirmed?

Is the trip confirmed once payment has been made?

Payments

I paid a deposit. When is the remaining balance due?

Can I change my payment due date if I have paid for my trip with a deposit?

Will I need to pay anything extra upon arrival at the resort?

How do I pay my remaining balance?

Cancellations

If I cancel my trip within 7 days of departure, will I receive a refund?

How can I cancel my booking?

Is it possible to cancel my trip and receive a refund if it's just me who can't make it?