When You're on Holiday

When You're on Holiday - Frequently Asked Questions

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Things you should know

What happens if the ski lifts are closed due to lack of snow?

Can I shorten or extend my trip once I'm abroad?

How do I contact you if I have a problem on holiday?

What should I do if I am unhappy with my accommodation?

What if my accommodation can't find my booking?

What should I do if my transfer doesn't show up?

Can we request different pick-up times for our private transfers?

Where are the shuttle pick-up locations at the airport and the ski resort?

Where should I expect the private transfer driver to pick me up?

What time will my transfer pick me up?

Where can I store my ski hire?

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